Business Solutions

With the improved Electronic Content Management Platform, customers will be able to proficiently conduct their work process in a paperless environment and embracing the digital transformation age. Tasheel helps its clients by the selection of products or proven solutions suitable to their customer’s needs in line with their objectives, strategies and the available technical environment. All of Tasheel’s products belong to the fourth-generations software that has been undergone cycles of releases and enhancements using different technical tools to what is now a truly high quality and reliable system which incorporates the industry best practices for the different function areas covered by each of the applications. These products have been implemented to different business environments and suited vast array of requirements making these products mature systems with high quality, precise level of security and incomparable technical properties.

The Electronic Content Management Platform is a set of fully web-based products designed to automate many of the administrative and business functions carried out by organizations such as document and archiving management, meeting management, case management, office service management, human resources and payroll management.

Our solutions are integrated with Windows Active Directory for security, thus allowing system administrators to control system functions and user access. Our applications are also integrated with the workflow and notifications engine which routes requests/transactions based on hierarchy rules and organization policies.

Tasheel’s products utilize the web environment taking full advantage of the web’s available features in addition to ease of integration between different systems by making the entire solution very flexible and faster to adapt to various requirements.

Our products have been installed in numerous numbers of organizations both in the government, private sectors and are currently being used by thousands of users. These products are highly trusted by our clients and business partners in automating various processes of their operations.

Tasheel’s business solutions support organizations automate administrative procedures to provide simplicity an ease services to their employees and customers, which can be relied upon to accomplish various daily activities.

Document Management System

The Document Management System (DMS) automates the process of managing the organization’s documents (incoming and outgoing) both for internal and external sources based on international document management standards and best practices. It is an end-to-end document management solution that captures and records all types of document formats, provides the ability to generate new document using its built-in editor, and manage them until properly archived according to the organization's planned retention policy.

The system manages the document life cycle processes such as reserving document number, recording document information, assigning, creating actions, workflow, generating reports, archiving, messaging and notifications. The application also provides built-in tools and other features such as barcoding, scanning, uploading, attaching and linking related documents. In addition, the DMS ensures high level of security based on system access privileges provided to users making recorded documents safe and confidential.

Archiving Management System

The Archiving Management System (AMS) deals with documents, mostly the backlog documents and archives, from any type of sources (either paper or non-paper) within the organization where the system is used to electronically capture, store, search, retrieve, and preview documents, as well as managing the physical location of the documents.

The Archiving Management System is a web-based solution that allows filing, archiving, and searching of documents. It allows users to attach and upload files such as scanned images of the documents or electronic copy of files. Organizations will be able to view the archived documents in their native format (e.g. Word documents, Excel worksheets, PDF, and others).

Case Management System

The Case Management System (CMS) is an end-to-end tool for recording and tracking cases originally designed for law enforcement and intelligence agencies but had been enhanced to cater other areas such as healthcare, social work, insurance, rehabilitation and other industries. The system is designed based on best practices covering the entire case management cycle, from structuring and managing the case components, guidance process, generating the output, and providing analytics and historical data.

Our solution consists of several modules. The integration of these modules provides a seamless case management solution that will adapt to the various requirements of the case management process. The modules are designed to organize and classify the various case components (case details, involved people/organization, actions, attachments, locations and other relevant information), provide guiding processes in handling the case which goes through multiple phases during the case management process (case assignment, actions, form committee to study case, recommendations, conclusions and decisions), generate the required outputs and provide them in various forms (such as electronic data and hard copies), and provide the end users with different types of analytical reports and historical data.

Whenever available, person information is validated against the government’s central citizen and resident foreigner data which can be fully integrated with the CMS. The solution has been implemented to various government agencies and customized according to their requirements and business processes.

Meeting Management System

The Meeting Management System (MMS) facilitate the management of information related to committee/board meetings, special events such as visits and conferences with guests/delegates from partner or visiting organizations. The system can create an unlimited number of committees (internal, external and international), record the committee and member’s data, and schedule meetings by date and time. It stores committee information such as goals, scheduled appointments, agenda of meetings and recommendations issued. In case changes are made to a meeting, the system will send alerts to members on the changes in the meeting details. MMS have the ability to print meeting agenda and minutes of meetings and also share with the meeting participants through e-mail.

Human Capital Management

The Human Capital Management System (HCMS) automates and manages all employee related processes and procedures. It is a comprehensive personnel management solution comprised of fully integrated applications that cover day-to-day administrative and personnel management processes. The system includes end-to-end solutions for various HR activities such as time and attendance, leave, travel, training/personnel development, recruitment, start and end, allowances, end of service and others.

The system promotes self-service mode allowing employees to apply for various services using online data entry forms. It also simplifies human resources activities with its built-in workflow and notification features which automates the HR department’s tasks and also provides the entire organization with a systematic flow of business processes that are aligned with international quality standards allowing organizations to keep pace with current trends in the industry.

The HCMS also includes various functions including the processing, calculation and payment of monthly salaries, employee deductions, end of service benefits, appointment allowance, transfer allowance and others. It includes calculations on tickets, housing, insurance and also the possibility to be linked with other HR applications such as attendance, leave, assignment and other data that might affect the calculation of the employee payroll. HCMS also offers management of attendance through the use of mobile application. Organizations will be able to track its field employees including site locations.

The E-Payroll application has been developed in careful consideration of the various payroll processes in order to avoid the occurrence of errors. As an integral part of the system, components were developed to plan and study wage adjustment, reflection, comparison and the extraction of the required reports in order to support decisions and then apply them while preserving all historical data, since all this is done electronically.

Tasheel has implemented the HCMS and currently being used by various organizations both from the private and government sectors. The system is fully compliant with the rules and regulations of Ministry of Civil Service and the Ministry of Labor.

Office Service Management

The Office Service Management (OSM) application automates the process of providing various office services by the administrative assistant to the organization’s executives and other managements. The application allows the administrative assistant to manage visitors and schedule appointments. OSM application also allow for requesting “hospitality” service such as provision of refreshments and/or condiments. As a mobile application, it provides ease and speed of communication between the assistants and the management.

Core Services Components

Core Services are “built-in” components containing the basic services needed by most applications in ECM Platform. It consists of the following:

Reports Management Engine

The Reports Management (RM) engine was developed to create and generate various types of reports such as detailed reports, statistical reports, analytical and graphical reports using Business Intelligence tools. The generated reports help in monitoring the performance of users and departments on the utilization of various systems.

Workflow Engine

The Workflow Engine feature routes documents or requests whenever approval or notification is required. With the systems automated workflow, documents, transactions or online requests are routed automatically to designated recipient (department or personnel) for processing. Easily manage the routing of documents with open or built-in workflow by selecting specific or pre-defined destinations to forward documents, transactions or requests for action.

Notification Engine

The Notification Engine feature allows the system to issue alerts or notifications to users for any activities triggered within the system. With this functionality, users will be notified about documents assigned to them, about late documents, routing status for any required approval and others. The system’s notification functionality can be linked with the organization’s existing messaging system such as Microsoft Exchange and/or existing SMS gateway for preferred means of receiving notifications.

Collaboration Engine

The Collaboration engine feature allows users to share and discuss a particular subject or transaction through the system. Online messages are transmitted bi-directionally between parties exchanging thoughts, ideas and information. It is also used to send online messages to persons for a particular action.

Admin Management Engine

The Admin Management (AM) engine facilitates the administration, management and processing of vast array of configuration items across a diverse range of interrelated objects and factors of complex applications (i.e., DMS, HCMS, others). The AM allows configuration objects (e.g. Active Directory, user access rights), tables, rules, parameters, limitations and setup values to be defined and managed to regulate and control the usage and access to the application(s) and facilitate its smooth operation.

Optional Components

The optional components are features that are added in the platform as needed to provide additional features to the system. These optional components includes the following:

Exchange Hub

The Exchange Hub feature extends the ability of the DMS to allow integration with other organizations to enable sending and receiving across other organization electronically thus replacing the traditional method of sending and receiving documents through a courier.

Optical Character Recognition

The Optical Character Recognition (OCR) component provides the ability to read and process all text in scanned documents and saves them in the database, classifying and manipulating electronically to enable users to search and retrieve within those texts without the need for traditional indexing operations. This component can be configured to connect with 3rd party OCR tool for better quality and performance especially on Arabic text. It can also be linked to huge data platform (BIG DATA) to take advantage of advanced analysis and data analysis features.

Integration Services

Integration services enable systems to be linked to each other in order to take advantage of data and information shared between different systems and to take advantage of the features and components of other systems that may require their use.

Utilizing service oriented architecture and web services technology, our integration services optimize the capabilities of the systems/applications and provide a fully integrated solution that will maximize productivity and minimize operational cost.